You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Due to health reasons, cake toppers are not returnable once shipped as they are a consumable food product (also, most are printed custom and therefore are not resaleable.)
You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
We offer free standard shipping in the U.S.A. and Canada. International Standard shipping costs are as follows:
$0.01 - $20.00 order value - $2.95 Shipping Cost
$20.01 - $39.99 order value - $5.95 Shipping Cost
$40.00 and above order value - Free Shipping
Canadian Orders are mailed from Postal Code V2W 2B8; generally delivery time is 3-6 days to destination address.
In order to expedite US and international purchases, we ship from Sumas, Washington (Zip 98295); delivery times are generally 3-6 days for addresses within the US and 10-12 days for International addresses (international addresses MAY take 4-5 weeks in rare circumstances depending on customs clearance - we have NO CONTROL over these delays - please plan accordingly). Canadian and US Statutory Holidays also influence delivery times.
NOTE: These delivery times are guidelines only & may vary during peak postal periods.
We offer RUSH shipping to Canadian and US addresses on most items. Please email us at firstname.lastname@example.org for a RUSH delivery quote as it depends on the size and weights of the products purchased. Most RUSH deliveries can be delivered in 2-3 days in the Canada and the US.
Hi Float, Balloon Weights and other non-balloon items do not qualify for our free-shipping promotion. Applicable freight costs will be added to your order prior to shipping.